Our weekly specials are up.  Featured coffee is a new arrival, Papua New Guinea Fair Trade Organic.  Click here to see all the specials:  http://tr.im/EO3q

Our web site is down again.  If this is frustrating you right now, we apologize.  It’s frustrating us, too.

Sometimes shit happens.  We get that.  It very well might not even be our host’s fault.  What is their fault is that they have no method established for communicating with their customers to advise status, and they never answer their phone.  When our credit card gateway Authorize.Net was down this summer due to a fire at their server farm, they kept customers updated via Twitter, and it worked great.

If any readers here can suggest a good web host for small eCommerce accounts, it would be much appreciated.  Or tell me which ones have frustrated you.  We want to make a switch in January.  You can leave a comment here, or email me.  Thanks.

And thanks for your patience.

http://www.muddydogcoffee.com

It’s been a while since I’ve made a blog post here, so I figured when I did, it should be significant.  I think this one qualifies.

Yesterday I had the good fortune to spend an hour with a customer and friend, Mike M., observing the operations of his Hottop roaster.  We are authorized resellers of Hottops, but quite honestly I had never put one through its paces before this (shame on me, I know).  I’ve rectified that situation with a 9-part series of short videos (each is between 1 and 3 minutes long) showing the construction, features and operation of the machine.  Overall, I found this machine to be well built, nicely featured, easy to operate and produces a great result.

Each video is embedded below, but here’s a link to the entire playlist.

Here’s a link to Hottop Roasters available through our website.  We ship these roasters for free, and include a four-pound green coffee sampler to get you started.

http://www.muddydogcoffee.com

Our weekly specials are up. Pumpkin Spice Rooibos this week, mmmm.  http://tr.im/CDSy

Weekly specials are up. Pumpkin Spice now available. And yes, hell has frozen over.  http://tr.im/BRPA

A few extra words on the flavored coffee.  I know, you thought we would never do it.  Hell,  I thought we would never do it.  But enough people have asked about it to make me realize we’re leaving something on the table if we don’t do it.  Here are the constraints, and the reasons for them:

1. This coffee is made to order only.  We cannot have it around the shop, because of the eco-friendly, low-barrier bags we use.  The aroma will escape, and cross-pollinate the unflavored coffee.  So it’ll get roasted, flavored, bagged, shipped or crated in an airtight crate, and segregated from other inventory all within about an hour.

2.  Because we need to treat it separately, it needs to be done at a time we’re not distracted with day-to-day business.  That’s LATE on Thursday.  That’s the only time it will be done.  That means it won’t be available for pickup Thursday during the day.  We will deliver, ship, or you can pick up at Farmer’s markets, or at our shop the following Tuesday.

3.  We won’t grind it.  If we ground it, we would need a dedicated grinder, or an extensive (1 hour) grinder cleanout afterward.  If you need it ground, we recommend one of our inexpensive Bodum grinders.

Sorry for all the constraints, hopefully you understand.  But I do guarantee it is the finest flavored coffee you will ever taste.

http://www.muddydogcoffee.com

Starbucks is the company that coffee people love to hate.  They’re an easy target, after all, our favorite whipping boy.

That’s why it surprises people when I tell them I don’t hate Starbucks; in fact, I owe them a debt of gratitude for doing the market development that enables our business.  They’re not my favorite, either.  But when I’m away from home, with no other alternative, I’ll drink an SBUX beverage.  Sometimes I actually enjoy them, like when I can get the Pike Place Blend at the flagship store in Seattle.  Other times, it’s good enough in a pinch.  Not their espresso, that’s never good enough, but their brewed coffee.  And I will even acknowledge the elephant in the room – while I am a strong supporter of independent coffee shops, they are all too frequently not nearly good enough and deserve to lose to the big green mermaid.

I hope I come across as I see myself – not a Starbucks hater, not a Starbucks lover, but someone who respects what they’ve done and the reality the operate under, and someone who acknowledges that for what they are (a big, multi-national corporation), they do a reasonably good job, frequently better than the independents who should be much, much better.

Single serving packet of Via. It's a plastic pouch "tube" about 3 inches long with a perforated tear near the top.

But instant coffee?

I was surprised when Via, their new instant coffee, was announced.  Seems like a strange strategy for a “premium” coffee company.  But the reality is that Starbucks is a mass market company, trying to be at the high end of the mass market.  And after thinking about how much our own customers value convenience, I realized that if they have a decent product, it’s a brilliant strategy.  So I’ve been wanting to try Via, and this turned out to be my lucky week when somebody gave me a serving.

My first reaction was a kind of pleasant surprise about the package itself.  Overall, the form factor is quite attractive: a 2-3 inch long plastic tube, kind of like a sugar stick.  Easy to carry with you (my road coffee strategy may be forever altered).  I’m no fan of plastic, but I have to admit it makes sense in this application.  The other thing about the package is that it specifies two details I never thought I’d see on instant coffee: an origin (Colombia, in the case of my sample), and an expiration date.  An expiration date!  All in all, this package gives the impression they actually care about the quality of the coffee.  I did find a little irony in the expiration dating, however.  While SBUX does not stamp their bean coffee with a roast on date, they do put an expiration date on it, and the conventional wisdom is that the product has one year dating (which, of course, is at least 10 months too much, but that’s another topic).  Well, my tube of Via had an expiration date of 25 July 2010, so it’s not a stretch to think it was made in July 2009 and has the same dating as their bean coffee.

Each tube carries an expiration date. Pardon the poor image quality from my cell phone camera.

I think we’ve established that the package itself is reasonably well done.  The proof, of course, is in the beverage.  Here’s where I made a couple tactical errors.  The first involved the powder pour.  The Via powder has a strange consistency (relative to other instant coffees) – it doesn’t have good flow properties.  Instead, it’s almost “moist” though I find that hard to imagine.  It tend to flow in clumps, and is subject to static.  The net result of all that is that it wound up sticking to the side of my cup in a rather unsightly way.

Here's the rather unsightly stain left on the side of my cup as result of poor flow properties of the powder. The little boy in me cannot stop chuckling at the scatalogical parallels.

The second error was a failure to follow instructions.  I fully admit I did this on purpose, when I should have listened to the package.  The painfully simple diagram showing how to prepare clearly says to add 8 ounces hot water to one tube of Via.  My rather limited experience with instant coffee, however, is that the instructions result in weak coffee, so I always use slightly less water than instructed – in this case, about six ounces instead of the recommended eight.  The result was, well, strong coffee.  Overly strong.  I suspect that 8 ounces was the right number, but at that point I was already 200 feet from the hot water source and not looking back.  I like strong coffee, but my advice is RTFM and follow the instructions.

All of which leads us to the ultimate question – how did it taste?

My honest answer: not bad.  Recognize that not bad is a different thing than good.  But better than most of the swill prepared from beans in this country.

The flavor profile itself is rather flat.  Somehow this makes sense, as I would expect acidity, along with other nuances, to be a casualty of the drying process.  I would have been hard pressed to identify this coffee as a Colombian, but I’d like to think I would have correctly identified it as being from the Americas, as it did retain enough of its identity to distinguish it from, say, Africa or Indonesia.   I also have to admit that I probably would not have identified it as instant coffee. If I didn’t know better, I would have thought it to be a mediocre but not terrible brewed coffee.  And who knows, if I adulterated my coffee with cream and sugar it may have completely fooled me into thinking it was good.

Certainly this product is good enough for the mass market in the United States. Which is a sad commentary on the mass market in the US, but true nonetheless.  All in all, I suspect Starbucks may have a winner with this product.

http://www.muddydogcoffee.com

Our weekly specials are up.  If you are a decaf or half caf drinker, it’s your lucky week, if you can act FAST.  http://tr.im/B53G

One of our customers invited me to attend the World Beer Festival this past weekend (thanks Steve!). The World Beer Festival kind of reminds me of the World Series – it has nothing to do with the *world*, exactly, as it’s pretty much a US-centric thing, but fun nonetheless.

Just over one hundred brewers, mostly craft brewers, set up for an evening in the old Durham Bulls park, each serving 2 or 3 offerings.  So maybe four hundred or so beers in all.  With a 2 oz cup in hand, I tasted about a quarter of them.  Good thing all that coffee cupping taught me to spit!

I liked many of them, but three beers really stood out for me.  The one that has some relevance here is Kona Brewing Company’s Pipeline Porter.  Believe it or not, I don’t usually like coffee beer.  Coffee, yes.  Beer, yes.  Coffee beer, not so much.  But Kona’s porter is smooth and malty, with a subtle mocha flavor.  I recommend it highly.

Oh, and for the record – the other two beers I really liked were Lagunitas Lil Sumpin’ Extra Ale, and Highland Brewing Company Tasgall Scottish Ale.

http://www.muddydogcoffee.com

This week’s special are up.  Save 20% on our new Organic Harvest Blend.

http://tr.im/AhRR

Today is National Coffee Day.  Not as much fun as International Talk Like a Pirate Day, but tastier.  And no, I’m not making either of those up.

Anyway, what’s in it for you is 25% off an order of $60 or more.  Use coupon code coffeeday (all one word) at checkout to deduct 25%.  Since we can’t afford to give away a lot of free money, there are only ten of these coupons available.  First come, first serve.  They expire at midnight tonight.

Shop here:

http://www.muddydogcoffee.com